36 audio lessons. One companion page.

ฟังเสียงประกอบทุกบทของหนังสือ “English for Marlins: Spa & Wellness Edition” ฟังบนคอม แท็บเล็ต หรือมือถือก็ได้ บุ๊กมาร์กหน้านี้แล้วเปิดได้ทุกที่

Bookmark: 360marlins.com/audio/spa-wellness

All 36 lessons

• Unit 01

  Why Spa English Matters at Sea

  spa therapist welcoming a guest at reception
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• Unit 02

  Spa Roles, Areas, and Daily Duties

  introducing roles and areas to a new colleague
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• Unit 03

  Luxury Greeting and First Impression

  welcoming a guest for a premium facial appointment
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• Unit 04

  Polite Requests and Soft Service Language

  asking a guest to complete a consultation form
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• Unit 05

  Booking, Timing, and Appointment Changes

  moving a massage booking politely
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• Unit 06

  Health Questions, Allergies, and Safe Boundaries

  checking allergies and medication before a treatment
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• Unit 07

  Skin Concerns and Guest Goals

  asking about skin goals before a facial
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• Unit 08

  Massage Pressure and Comfort Checks

  checking pressure and comfort during a massage
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• Unit 09

  Explaining a Treatment Menu

  helping a guest choose a treatment
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• Unit 10

  Preparing the Treatment Room

  reporting that the room is ready
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• Unit 11

  Guiding the Guest Before Treatment

  giving clear instructions before a massage
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• Unit 12

  Explaining Treatment Steps Clearly

  explaining cleanse, exfoliate, mask, and moisturise
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• Unit 13

  Facial English: Cleansing, Exfoliation, Mask, Moisture

  explaining a hydrating facial
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• Unit 14

  Body Massage English: Relaxation, Tension, and Pressure

  adjusting massage pressure
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• Unit 15

  Wellness English: Sauna, Steam, Fitness, and Relaxation

  guiding a guest to the sauna and relaxation area
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• Unit 16

  Aftercare Advice After a Spa Treatment

  giving gentle aftercare advice
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• Unit 17

  Retail English Foundations for Spa Therapists

  introducing homecare after a treatment
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• Unit 18

  ELEMIS UK Brand and Treatment Language

  describing ELEMIS-style facials and ranges
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• Unit 19

  Consulting for Cleansing Products

  recommending a gentle cleansing routine
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• Unit 20

  Consulting for Hydration and Pro-Collagen-Style Care

  recommending a hydrating routine
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• Unit 21

  Consulting for Radiance and Resurfacing Needs

  recommending a gentle radiance routine
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• Unit 22

  Consulting for Healthy Glow and Superfood-Style Care

  recommending a lightweight daily routine
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• Unit 23

  Body Oils, Bath, and Spa-at-Home Retail

  recommending a body oil or bath set
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• Unit 24

  Building a Simple Three-Step Home Routine

  explaining a three-step routine
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• Unit 25

  Handling Price Objections Politely

  responding to a price hesitation
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• Unit 26

  Closing the Sale Without Pressure

  a soft, polite close
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• Unit 27

  Upselling and Cross-Selling Ethically

  suggesting a matching product
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• Unit 28

  Stock, Payment, Returns, and Receipts

  handling payment, receipt, and return policy
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• Unit 29

  Sensitive Skin, Reactions, and Guest Complaints

  pausing a treatment after a reaction
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• Unit 30

  Contraindications and When to Refer

  explaining a safe referral
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• Unit 31

  Privacy, Culture, and Professional Boundaries

  respecting guest privacy and gender preference
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• Unit 32

  Treatment Notes and Team Handover

  writing a clear handover note
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• Unit 33

  Sales Targets and Supervisor Communication

  asking a supervisor for retail coaching
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• Unit 34

  Interview English for Spa and Wellness Roles

  answering common spa interview questions
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• Unit 35

  Marlins-Style Listening and Reading Practice

  reading a short notice and a guest message
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• Unit 36

  Final Spa and Retail Roleplay Review

  a complete welcome → consultation → aftercare → soft retail roleplay
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